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Textová podoba smlouvy Smlouva č. 9474331: Master Services Agreement XBID Solution + Exhibit 1-24

Příloha Attachment 24B Service Levels_ke zverejneni.pdf

Upozornění: Text přílohy byl získán strojově a nemusí přesně odpovídat originálu. Zejména u strojově nečitelných smluv, kde jsme použili OCR. originál smlouvy stáhnete odsud


                        Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B ECP
Service Levels - Version 1.0
Confidential

                                    Master Services Agreement XBID Solution
                                         Exhibit 24 XBID-DSA ECP Services
                                         Attachment 24B ECP Service Level

                                                          Version 1.0

In itia l o f       In itia l  In itia l o f N ord  In itia l o f O M IE  In itia l o f G M E  In itia l o f D B A G
  EPEX                 of              Pool
B e lg iu m
               EPEX Spot

                               Page 1 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential

Section 1 Scope of the document

In itia l o f  In itia l  In itia l o f N ord  In itia l  of  In itia l o f G M E  In itia l  of
EPEX           of
B e lg iu m    EPEX Spot  Pool                 O M IE                              DBAG

                                Page 2 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential

Section 2 Service Level: Service availability

Section 3 Service Level Incident Management availability

Section 4 Service Level: Incident remediation

In itia l o f  In itia l  In itia l o f N ord  In itia l  of  In itia l o f G M E  In itia l  of
EPEX           of
B e lg iu m    EPEX Spot  Pool                 O M IE                              DBAG

                                Page 3 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential

Section 5 Service Credit Scheme

In itia l o f  In itia l  In itia l o f N ord  In itia l  of  In itia l o f G M E  In itia l  of
EPEX           of
B e lg iu m    EPEX Spot  Pool                 O M IE                              DBAG

                                Page 4 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1

Confidential

In itia l o f  In itia l  In itia l o f N ord  In itia l  of  In itia l o f G M E  In itia l  of
EPEX           of
B e lg iu m    EPEX Spot  Pool                 O M IE                              DBAG

                                Page 5 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1

Confidential

In itia l o f  In itia l  In itia l o f N ord  In itia l  of  In itia l o f G M E  In itia l  of
EPEX           of
B e lg iu m    EPEX Spot  Pool                 O M IE                              DBAG

                                Page 6 of 6