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Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B ECP
Service Levels - Version 1.0
Confidential
Master Services Agreement XBID Solution
Exhibit 24 XBID-DSA ECP Services
Attachment 24B ECP Service Level
Version 1.0
In itia l o f In itia l In itia l o f N ord In itia l o f O M IE In itia l o f G M E In itia l o f D B A G
EPEX of Pool
B e lg iu m
EPEX Spot
Page 1 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential
Section 1 Scope of the document
In itia l o f In itia l In itia l o f N ord In itia l of In itia l o f G M E In itia l of
EPEX of
B e lg iu m EPEX Spot Pool O M IE DBAG
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Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential
Section 2 Service Level: Service availability
Section 3 Service Level Incident Management availability
Section 4 Service Level: Incident remediation
In itia l o f In itia l In itia l o f N ord In itia l of In itia l o f G M E In itia l of
EPEX of
B e lg iu m EPEX Spot Pool O M IE DBAG
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Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential
Section 5 Service Credit Scheme
In itia l o f In itia l In itia l o f N ord In itia l of In itia l o f G M E In itia l of
EPEX of
B e lg iu m EPEX Spot Pool O M IE DBAG
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Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential
In itia l o f In itia l In itia l o f N ord In itia l of In itia l o f G M E In itia l of
EPEX of
B e lg iu m EPEX Spot Pool O M IE DBAG
Page 5 of 6
Master Services Agreement XBID Solution - Exhibit 24 XBID-DSA ECP Services - Attachment 24B -
ECP Service Levels - Version 1
Confidential
In itia l o f In itia l In itia l o f N ord In itia l of In itia l o f G M E In itia l of
EPEX of
B e lg iu m EPEX Spot Pool O M IE DBAG
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