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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
XBID-DSA Maintenance
Attachment 4C
ICT Service Governance Structure - Maintenance
Version 1.0
In itia l o f In itia l In itia l In itia l In itia l In itia l
EPEX of o f N ord of of of
B e lg iu m EPEX Pool O M IE GME DBAG
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
Table of Contents
Section 1 Scope of the document................................................................................................ 3
Section 2 Governance Structure.................................................................................................. 3
Section 3 Service Operation......................................................................................................... 3
Communication between the Parties.......................................................................... 3
3.1
3.2 Communication Channels............................................................................................3
Section 4 Joint Steering Committee Maintenance....................................................................... 4
4.1 Joint Steering Committee Members............................................................................ 4
4.2 Joint Steering Committee Responsibilities.................................................................. 4
4.3 Joint Steering Committee Meetings............................................................................ 5
Section 5 Release Control Board................................................................................................. 6
5.1 Release Control Board Members................................................................................ 6
5.2 Release Control Board Responsibilities...................................................................... 6
5.3 Release Control Board Meetings................................................................................ 6
5.4 Conflict Resolution.......................................................................................................6
Section 6 Roles.............................................................................................................................7
6.1 DBAG Account and Change Manager........................................................................ 7
6.2 DBAG Maintenance Manager..................................................................................... 7
6.3 DBAG Release Manager..............................................................................................8
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
Section 1 Scope of the document
Section 2 Governance Structure
Section 3 Service Operation
In itia l o f In itia l In itia l In itia l In itia l In itia l
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
Section 4 Joint Steering Committee Maintenance
In itia l o f In itia l In itia l In itia l In itia l In itia l
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
In itia l o f In itia l In itia l In itia l In itia l In itia l
EPEX of o f N ord of of of
B e lg iu m EPEX Pool O M IE GME DBAG
Spot
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
Section 5 Release Control Board
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
Section 6 Roles
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Master Service Agreement XBID Solution - Exhibit 4 XBID-DSA Maintenance - Attachment 4C - ICT
Service Governance Structure - Maintenance - Version 1.0
Confidential
In itia l o f In itia l In itia l In itia l In itia l In itia l
EPEX of o f N ord of of of
B e lg iu m EPEX Pool O M IE GME DBAG
Spot
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